Pre-visit triage, in plain language
Short, plain-English explanations of the ideas behind Oriva, for anyone curious how pre-visit triage and AI fit into a dental practice.
What is pre-visit triage?
Pre-visit triage means gathering and organizing a patient's symptoms before their appointment, so the practice has a clearer picture of what the visit is likely to involve. Instead of finding out what's wrong once the patient is in the chair, the team can prepare the right time, room, and materials in advance.
Oriva does this with an adaptive questionnaire or a voice conversation, then produces a short summary for a clinician to review. It is information to support the clinician, not a diagnosis.
What is an AI dental voice agent?
An AI voice agent is software that can hold a natural spoken conversation over the phone, answering, asking follow-up questions, and capturing what the caller says. In a dental practice, it can help with first-line intake when the front desk is busy or after hours.
Oriva's voice agent, Veronica, is designed to take a patient's description of their problem in plain language (and in multiple languages) and turn it into structured intake the practice can use.
What is dental practice management software (PMS)?
A practice management system is the core software a dental office runs on, scheduling, patient records, billing, and charting. Common examples include Open Dental, Dentrix, and Eaglesoft.
Oriva is built to work alongside your PMS, so triage information can flow into the records and schedule your team already uses. See Integrations for current status.
What are dental no-shows, and what do they cost?
A no-show is a patient who misses a scheduled appointment without canceling in time to rebook the slot. Industry estimates commonly put dental no-show rates in the range of roughly 10–15%, with the cost to a practice often cited in the six figures per year, though figures vary widely by source and practice.
Oriva helps by following up after visits and rebooking gaps, so empty chairs are less likely to stay empty.
What is clinical decision support (CDS)?
Clinical decision support is software that gives clinicians relevant, organized information to support their judgment, without making the decision for them. The clinician stays in control and makes the call.
Oriva's triage output is meant to be reviewed by a licensed provider. It surfaces a likely picture and supporting detail; it does not diagnose or treat.